Privacy Policy
Nuvea Privacy Policy
This Privacy Policy describes how your personal information is collected,
used and shared when you visit https://my-nuvea.com/ (the “Site”)
or make a purchase from it.
PERSONAL INFORMATION COLLECTED
When you visit the Site, we automatically collect certain information about your device,
including information about your web browser, IP address, time zone
and certain cookies installed on your device.
Additionally, as you browse the Site, we collect information about the pages or products you view,
the websites or search terms that referred you to the Site, and how you interact with it.
We refer to this information as “Device Information”.
We collect this information using the following technologies:
COOKIES
Here is a list of the cookies we use, so that you can choose whether or not to accept them:
_session_id — unique identifier that allows Shopify to store session information.
_shopify_visit — no data retained, expires after 30 minutes, used to track visits.
_shopify_uniq — no data retained, expires at midnight the following day, counts unique visits.
cart — unique identifier that stores shopping cart information (2 weeks).
_secure_session_id — secure session identifier.
storefront_digest — identifier used to verify access when a password is enabled on the store.
– “Log files” track activity on the Site (IP address, browser, ISP, pages viewed…).
– “Web beacons” and “tags” record your browsing behavior on the Site.
When you make or attempt to make a purchase, we also collect: your name, billing address, shipping address, payment information (including card numbers), email address and phone number. We refer to this data as “Order Information”.
In this Policy, “Personal Information” includes both Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use Order Information to:
process your orders, manage payments, arrange delivery and provide invoices.
We also use it to:
communicate with you, detect fraud, and send you information or offers
if you have consented to receive them.
Device Information (including your IP address) is used to prevent fraud
and improve our Site (analytics, navigation, performance, marketing).
SHARING YOUR PERSONAL INFORMATION
We share your information with service providers that help us use it:
– Shopify (store hosting): https://www.shopify.com/legal/privacy
– Google Analytics to analyze the use of the Site: https://www.google.com/intl/fr/policies/privacy/
Opt out: https://tools.google.com/dlpage/gaoptout
We may also share your information to comply with
our legal obligations (laws, investigations, court decisions…).
SMS MARKETING AND NOTIFICATIONS
By providing your phone number during checkout or through a dedicated form, you consent to Nuvea
sending you SMS messages relating to orders (cart, confirmation…)
and promotional messages (maximum of 5 per month).
This consent is not a condition of purchase.
To unsubscribe: reply STOP to any SMS message, or use the provided link.
Any other method will not be considered valid.
Carrier charges may apply.
For assistance: reply HELP to the number used.
BEHAVIORAL ADVERTISING
We use your personal information to provide you with targeted advertisements.
To understand how it works:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work
DO NOT TRACK
We do not alter our data collection practices when your browser sends a “Do Not Track” signal.
YOUR RIGHTS
If you reside in France or the European Union, you have the right to access your personal data,
correct it, update it or delete it.
Contact us to exercise your rights.
We process your data to fulfill our contractual obligations (orders)
or pursue our legitimate interests.
Your data may be transferred outside the EU (United States, Canada…).
In such cases, we ensure that appropriate safeguards are implemented in accordance with the GDPR.
DATA RETENTION
Order Information is retained until you request its deletion.
MINORS
The Site is not intended for individuals under the age of 18.
CHANGES
We may update this policy to reflect legal or technical changes
or changes related to our internal practices.
CONTACT US
For any questions or complaints relating to privacy,
please contact us by email: contact@my-nuvea.com