Privacy Policy
Nuvea Privacy Policy
This Privacy Policy describes how your personal information is collected,
used and shared when you visit https://my-nuvea.com/ (the "Site")
or make a purchase on it.
PERSONAL INFORMATION COLLECTED
When you visit the Site, we automatically collect certain information about your device,
including information about your web browser, IP address, time zone
and some of the cookies installed on your device.
In addition, as you browse the Site, we collect information about the pages or products you view,
the websites or search terms that referred you to the Site, and how you interact with it.
We refer to this information as "Device Information".
We collect this information using the following technologies:
COOKIES
Here is a list of cookies we use, so you can choose whether to accept them or not:
_session_id — unique identifier allowing Shopify to store session information.
_shopify_visit — no data retained, expires after 30 minutes, used for visit tracking.
_shopify_uniq — no data retained, expires at midnight the following day, counts unique visits.
cart — unique identifier storing shopping cart information (2 weeks).
_secure_session_id — unique session identifier.
storefront_digest — identifier used to verify access when a store password is enabled.
– "Log files" track Site activity (IP, browser, ISP, pages viewed…).
– "Web beacons" and "tags" record how you browse the Site.
When you make or attempt to make a purchase, we also collect: your name, billing address, shipping address, payment information (including card numbers), email address and phone number. This data is referred to as "Order Information".
In this Policy, "Personal Information" includes both Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use Order Information to:
process your orders, manage payments, arrange shipping and provide invoices.
We also use it to:
communicate with you, detect fraud, and send you information or offers
if you have consented to receive them.
Device Information (including your IP address) is used to prevent fraud
and to improve our Site (analytics, navigation, performance, marketing).
SHARING YOUR PERSONAL INFORMATION
We share your information with service providers who help us use it:
– Shopify (store hosting): https://www.shopify.com/legal/privacy
– Google Analytics to analyse Site usage: https://www.google.com/intl/en/policies/privacy/
Opt out: https://tools.google.com/dlpage/gaoptout
We may also share your information to comply with
legal obligations (laws, investigations, court orders…).
SMS MARKETING AND NOTIFICATIONS
By entering your phone number during checkout or via a dedicated form, you consent to Nuvea
sending you SMS messages relating to orders (cart, confirmation…)
and promotional messages (max. 5 per month).
Consent is not a condition of purchase.
To unsubscribe: reply STOP to any SMS, or use the link provided.
Any other method will not be considered valid.
Carrier charges may apply.
For assistance: reply HELP to the number used.
BEHAVIOURAL ADVERTISING
We use your Personal Information to provide you with targeted advertisements.
To understand how this works:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work
DO NOT TRACK
We do not alter our data collection when your browser sends a "Do Not Track" signal.
YOUR RIGHTS
If you are a resident of the United Kingdom or Europe, you have the right to access,
correct, update or delete your personal data.
Contact us to exercise your rights.
We process your data to fulfil our contractual obligations (orders)
or to pursue our legitimate interests.
Your data may be transferred outside the UK/EU (United States, Canada…).
DATA RETENTION
Order Information is retained until you request its deletion.
MINORS
The Site is not intended for persons under the age of 18.
CHANGES
We may update this policy to reflect legal, technical
or internal practice changes.
CONTACT US
For any questions or complaints regarding privacy,
contact us by email: contact@my-nuvea.com