Terms and Conditions

TERMS OF SERVICE

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OVERVIEW

This website is operated by Nuvea. Throughout the site, the terms “we”, “us” and “our” refer to Nuvea. This website, including all information, tools and services available from this site, is offered by Nuvea to you, the user, subject to your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms of Use”), including any additional terms, conditions, policies and notices referenced herein and/or available by hyperlink. These Terms of Use apply to all users of the site, including, without limitation, visitors, vendors, customers, merchants and/or content contributors.

Please read these Terms of Use carefully before accessing or using our website. By accessing any part of the site, you agree to be bound by these Terms of Use. If you do not agree to all the terms of this agreement, you may not access the website or use any services. If these Terms of Use are considered an offer, acceptance is expressly limited to these Terms of Use.

Any new features or tools added to the store will also be subject to the Terms of Use. You can review the most current version of the Terms of Use at any time on this page. We reserve the right to update, modify or replace any part of these Terms of Use by posting updates and/or changes to our website. It is your responsibility to check this page regularly. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted by Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services.

SECTION 1 – ONLINE STORE TERMS

By accepting these Terms of Use, you represent that you are at least the age of majority in your state, province or country of residence, and that you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction, including, without limitation, copyright laws.

You must not transmit any worms, viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in the immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone, for any reason, at any time.

You understand that your data, excluding credit card information, may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service or access to the Service without our express written permission.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Orders are shipped within 24 hours and are generally delivered within 4 to 8 business days. Once the 24-hour shipping period has passed, we are no longer able to modify the information or products associated with the order, or cancel the order.

The estimated delivery time of 4 to 8 business days is provided for informational purposes only and may vary depending on the time of year, stock availability, the products ordered or delivery delays beyond our control. Delivery may take up to 7 to 21 business days.

Our main warehouse is located in Asia, where we manufacture our products in order to reduce transportation and our carbon footprint.

For any questions regarding delivery, you can contact us via our contact form or by email at contact@my-nuvea.com

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if the information available on this site is inaccurate, incomplete or not current. The content on this site is provided for informational purposes only and should not be used as the sole basis for making decisions without consulting more reliable sources of information. Any reliance on the information provided on this site is at your own risk.

This site may contain certain historical information. Historical information, by nature, is not current and is provided for reference only. We reserve the right to modify the content of this site at any time, without any obligation to update it. It is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the Service, or any part of it, at any time without notice. We will not be liable to you or any third party for any modification, price change, suspension or discontinuation of the Service.

As our company is based in the United States, certain banks may charge transaction fees over which we have no control. If this applies to you, please contact your bank directly to request a refund of these fees.

SECTION 5 – PRICES AND BILLING

The prices displayed on the site are indicated in US dollars (USD) or pounds sterling (GBP), depending on your location and the version of the site you are visiting. The price guaranteed to the buyer is the price displayed on the site at the time of purchase, for a period of 30 days. The price set at the time of purchase is final and does not include packaging and shipping costs, which are charged separately.

Prices include any applicable taxes in effect on the date of the order, where required. Any change in the applicable tax rate may be reflected in the selling price of the products displayed on the site. The total price, including applicable taxes, is displayed to the customer before payment.

For international deliveries, customs duties and formalities are the sole responsibility of the customer, unless otherwise stated. The customer is solely responsible for verifying whether the ordered products may be imported in accordance with the laws of the destination country.

SECTION 6 – PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may be available in limited quantities and may only be returned or exchanged in accordance with our Return Policy.

We have made every effort to display the colors and images of our products as accurately as possible. We cannot guarantee that your screen's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All product descriptions and prices are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not guarantee that the quality of any products, services, information or other materials purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 7 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed using the same customer account, the same credit card, and/or orders using the same billing and/or shipping address. If we modify or cancel an order, we may attempt to notify you by contacting the email address, billing address or phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that appear, in our sole judgment, to have been placed by resellers or distributors.

You agree to provide complete, accurate and current purchase and account information for all purchases made through our store. You agree to promptly update your account and other information, including your email address and credit card details, so that we can complete your transactions and contact you as needed.

For more details, please review our Return Policy.

SECTION 8 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we have no control.

You acknowledge and agree that we provide access to these tools “as is” and “as available”, without any warranties, representations or conditions of any kind. We have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve the terms on which the tools are provided by the relevant third-party providers.

We may also, in the future, offer new services and/or features through the website. Such new features and/or services will also be subject to these Terms of Use.

SECTION 9 – THIRD-PARTY LINKS

Certain content, products and services available through our Service may include materials from third parties.

Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of these websites, and we do not warrant and will not have any liability or responsibility for any third-party materials, websites or services.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content or any other transactions made in connection with third-party websites. Please carefully review the third party's policies and practices before engaging in any transaction. Complaints regarding third-party products should be directed to the relevant third party.

SECTION 10 – COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send specific submissions, such as contest entries, or without a request from us, you send creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by post or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you submit to us.

We are under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable, or that violates any party's intellectual property or these Terms of Use.

You agree that your comments will not violate any rights of any third party, including copyright, trademark, privacy or other personal or proprietary rights. You further agree that your comments will not contain unlawful, abusive or obscene material, or any computer virus or other malware. You may not use a false email address, impersonate another person or otherwise mislead us as to the origin of any comments. You are solely responsible for your comments and their accuracy.

SECTION 11 – PERSONAL INFORMATION

Your submission of personal information through our store is governed by our Privacy Policy. Click here to view our Privacy Policy.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

There may occasionally be information on our site or in the Service that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate, at any time without prior notice, including after you have submitted your order.

We undertake no obligation to update, amend or clarify information in the Service or on any related website, except as required by law. No specified update date applied in the Service or on any related website should be taken to indicate that all information has been modified or updated.

SECTION 13 – PROHIBITED USES

In addition to other prohibitions set forth in the Terms of Use, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, national or local regulations; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, nationality or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code; (h) to collect or track the personal information of others; (i) to spam, phish or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with the security features of the Service or any related website.

We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

SECTION 14 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We do not guarantee that your use of our Service will be uninterrupted, timely, secure or error-free.

We do not guarantee that the results obtained through the Service will be accurate or reliable.

You agree that we may suspend the Service for indefinite periods of time or cancel it at any time without notice. You expressly agree that your use of the Service, or your inability to use it, is at your sole risk. The Service and all products and services provided to you are, unless expressly stated otherwise by us, provided “as is” and “as available”, without any representations, warranties or conditions of any kind, either express or implied.

Nuvea, its directors, employees, affiliates, agents, contractors, suppliers and service providers will not be liable for any injury, loss, claim or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs or similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the Service or any product or service purchased through the Service.

SECTION 15 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Nuvea and its parent companies, subsidiaries, affiliates, partners, officers, directors, agents, contractors, service providers, subcontractors, suppliers and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising from your breach of these Terms of Use or the documents they reference, or your violation of any law or the rights of a third party.

SECTION 16 – SEVERABILITY

If any provision of these Terms of Use is determined to be unlawful, void or unenforceable, that provision will nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion will be deemed severed from these Terms of Use. Such determination will not affect the validity and enforceability of any other remaining provisions.

SECTION 17 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date will survive the termination of this agreement for all purposes.

These Terms of Use are effective unless and until terminated by either you or us. You may terminate these Terms of Use at any time by notifying us that you no longer wish to use our Services, or when you stop using our site.

If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any provision of these Terms of Use, we may also terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

SECTION 18 – ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Use will not constitute a waiver of such right or provision.

These Terms of Use and any policies or operating rules posted by us on this site constitute the entire agreement between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications or proposals, whether oral or written, between you and us.

Any ambiguities in the interpretation of these Terms of Use will not be construed against the drafting party.

SECTION 19 – GOVERNING LAW

These Terms of Use and any separate agreements through which we provide you with Services will be governed by and interpreted in accordance with the applicable laws.

SECTION 20 – CHANGES TO THE TERMS OF USE

You can review the most current version of the Terms of Use at any time on this page.

We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms of Use by posting updates and/or changes to our website. It is your responsibility to check our website regularly. Your continued use of our website or the Service following the posting of any changes constitutes acceptance of those changes.

SECTION 21 – CONTACT INFORMATION

Questions regarding the Terms of Use should be sent to us at contact@my-nuvea.com